Frequently Asked Questions – TruLine HVAC

Below are answers to some of the most common questions we receive about HVAC repair, electrical service, and commercial mechanical work. If you don’t see your question listed, feel free to reach out.

HVAC & SERVICE QUESTIONS

What types of HVAC work do you do?

TruLine HVAC focuses on service and repair work, including furnace repair, heating repair, AC repair, and HVAC troubleshooting. We specialize in diagnosing problems accurately and making repairs that fix the issue correctly.

Do you install new HVAC systems or do new construction?

No. TruLine HVAC does not focus on new construction HVAC work. We primarily provide HVAC repair and service. Furnace and air conditioner change-outs may be available when appropriate.

Do you offer emergency HVAC repair?

Emergency service is available for contracted customers. As the business grows, emergency availability may expand. If you are without heat or cooling, call and we’ll let you know current availability.

My furnace isn’t working — how soon can you come out?

Most service calls are handled same day or next day, depending on workload and scheduling. If your furnace is not working or you have no heat, call as soon as possible so we can prioritize appropriately.

Do you work on all furnace and AC brands?

Yes. TruLine HVAC services most major heating and cooling brands.

Do you do duct cleaning or duct repair?

No. We do not offer duct cleaning, duct installation, or duct repair services.

PRICING & ESTIMATES

Do you give free estimates?

We provide estimates after diagnosing the issue. There is a $115 service call charge to diagnose HVAC or electrical problems.

What is your hourly rate?

Residential service: $115/hour (1-hour minimum)
Commercial service: $115/hour (2-hour minimum)

This includes professional diagnostics and repair expertise.

Do you offer warranties on repairs?

Yes. TruLine HVAC offers a 1-year parts and labor warranty on qualifying repairs.

ELECTRICAL SERVICE QUESTIONS

What electrical work do you do?

TruLine HVAC provides electrical repair and troubleshooting, especially when electrical issues are related to HVAC systems or existing circuits. This includes breaker issues, outlets not working, GFCI problems, and light fixture repairs.

Do you do full home rewiring or new electrical installations?

No. We do not perform full home rewiring or new construction electrical work.

Why does my breaker keep tripping?

This is often caused by overloaded circuits, failing breakers, or electrical faults. Proper electrical troubleshooting is the safest way to identify the issue.

Is a burning smell from an outlet dangerous?

Yes. A burning smell from an outlet or panel should be addressed immediately. Turn off power if possible and call for service right away.

COMMERCIAL MECHANICAL & REFRIGERATION

Do you work on commercial HVAC systems?

Yes. TruLine HVAC provides commercial HVAC repair and troubleshooting for select commercial customers.

Do you repair ice machines?

Yes. We provide ice machine repair for commercial clients.

Do you service walk-in coolers and freezers?

Yes. We offer walk-in cooler repair, walk-in freezer repair, and commercial refrigeration repair.

Do you repair restaurant cooking equipment?

No. We do not service fryers, ovens, grills, dishwashers, or grease hood systems.

SERVICE AREA & LOGISTICS

What areas do you service?

We serve Linn and Johnson County, including Ely, Solon, Shueyville, Swisher, Cedar Rapids, North Liberty, Coralville, Iowa City, and Mount Vernon.

Do you accept checks?

Yes. Checks are accepted.

How do I schedule service?

You can schedule service by calling or filling out the contact form. Requests are typically sent directly to Adam for scheduling via phone, text, or email.

GENERAL QUESTIONS

Why choose TruLine HVAC instead of a larger company?

Many larger companies send less-experienced technicians or focus heavily on sales. TruLine HVAC is built around experience, troubleshooting skill, and honest service, without pressure to sell unnecessary parts or replacements.

Are you licensed and insured?

Yes. TruLine HVAC is properly licensed and insured for the services provided.

Still Have Questions?

If you’re dealing with a heating, cooling, electrical, or commercial mechanical issue and want honest answers, TruLine HVAC is ready to help.

Reliable service. Clear answers. TruLine HVAC.